Build Jira Service Desk-Connected Dashboards in Redash

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CData Connect



Use CData Connect Cloud to create a virtual MySQL Database for Jira Service Desk data and build visualizations and dashbaords from Jira Service Desk data in Redash.

Redash lets you connect and query your data sources, build dashboards to visualize data and share them with your company. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Jira Service Desk data for visualizations, dashboards, and more. This article shows how to create a virtual database for Jira Service Desk and build visualizations from Jira Service Desk data in Redash.

CData Connect Cloud provides a pure MySQL, cloud-to-cloud interface for Jira Service Desk, allowing you to easily build visualizations from Jira Service Desk data in Redash. As you build visualizations, Redash generates SQL queries to gather data. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc) directly to Jira Service Desk, leveraging server-side processing to quickly return Jira Service Desk data.

Create a Virtual MySQL Database for Jira Service Desk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Log into Connect Cloud and click Databases.
  2. Select "Jira Service Desk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Jira Service Desk.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to build visualizations in Tableau Online.

Visualize Jira Service Desk Data in Tableau Online

The steps below outline creating a new data source in Redash based on the virtual Jira Service Desk database in Connect Cloud and building a simple visualization from the data.

Create a New Data Source

  1. Log into Redash, click on your profile and click "Data Sources"
  2. Click the " New Data Source" button
  3. Select "MySQL (Amazon RDS)" as the Data Source Type (CData Connect uses SSL, which the standard MySQL connection in Redash does not support)
  4. On the configuration tab, set the following properties:
    • Name: Name the data source (e.g. Jira Service Desk (CData Connect))
    • Host: The full URL to your CData Connect instance (e.g. https://myinstance.cdatacloud.net)
    • Port: The port of the CData Connect MySQL endpoint (e.g. 3306)
    • User: A CData Connect user
    • Password: The password for the above user
    • Database name: The name of the virtual database for Jira Service Desk (e.g. JiraServiceDesk1)
    • Click the checkbox to Use SSQL
  5. Click Create
  6. Click the "Test Connection" button to ensure you have configured the connection properly

With the new Data Source created, we are ready to visualize our Jira Service Desk data.

Create a Jira Service Desk Data Visualization

  1. Click Create -> New Query
  2. Select the newly created Data Source (you can explore the data structure in the New Query wizard)
  3. Write a SQL statement to retrieve the data, for example:
    SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open'
  4. Click the "Execute" button to load Jira Service Desk data into Redash via CData Connect
  5. Use the Visualization Editor to create and analyze graphs from Jira Service Desk data
  6. You can schedule the query to refresh and update the visualization periodically

SQL Access to Jira Service Desk Data from Cloud Applications

At this point, you have a direct, cloud-to-cloud connection to Jira Service Desk data from Redash. You can create new visualizations, build dashboards, and more. For more information on gaining SQL access to data from more than 100 SaaS, Big Data, and NoSQL sources from cloud applications like Redash, refer to our Connect Cloud page.