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Get the Report →Connect to ServiceNow Data as a Linked Server
Use the SQL Gateway and the ODBC Driver to set up a linked server for ServiceNow data.
You can use the SQL Gateway to configure a TDS (SQL Server) remoting service and set up a linked server for ServiceNow data. After you have started the service, you can use the UI in SQL Server Management Studio or call stored procedures to create the linked server. You can then work with ServiceNow data just as you would a linked SQL Server instance.
About ServiceNow Data Integration
CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:
- Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
- Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
- Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
- Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.
Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.
Getting Started
Connect to ServiceNow as an ODBC Data Source
If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.
ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.
See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.
Configure the TDS Remoting Service
See the SQL Gateway Overview for a guide to configure a TDS remoting service in the SQL Gateway UI. The TDS remoting service is a daemon process that listens for TDS requests from clients.
Create a Linked Server for ServiceNow Data
After you have configured and started the daemon, create the linked server and connect. You can use the UI in SQL Server Management Studio or call stored procedures.
Create a Linked Server from the UI
Follow the steps below to create a linked server from the Object Explorer.
- Open SQL Server Management Studio and connect to an instance of SQL Server.
- In the Object Explorer, expand the node for the SQL Server database. In the Server Objects node, right-click Linked Servers and click New Linked Server. The New Linked Server dialog is displayed.
- In the General section, click the Other Data Source option and enter the following information after naming the linked server:
- Provider: Select "Microsoft ODBC Driver for SQL Server" or "Microsoft OLE DB Driver for SQL Server"
Data Source: Enter the host and port the TDS remoting service is running on, separated by a comma.
Note that a value of "localhost" in this input refers to the machine where SQL Server is running so be careful when creating a linked server in Management Studio when not running on the same machine as SQL Server.
- Catalog: Enter the CData system DSN, CData ServiceNow Sys.
- In the Security section, select the option to have the connection "made using this security context" and enter the username and password of a user you created in the Users tab of the SQL Gateway.
Create a Linked Server Programmatically
In addition to using the SQL Server Management Studio UI to create a linked server, you can use stored procedures. The following inputs are required:
- server: The linked server name.
- provider: Enter "MSOLEDBSQL", for the Microsoft OLE DB Driver for SQL Server.
datasrc: The host and port the service is running on, separated by a comma.
Note that a value of "localhost" in the datasrc input refers to the machine where SQL Server is running, so be careful when creating a linked server in Management Studio when not running on the same machine as SQL Server.
- catalog: Enter the system DSN configured for the service.
- srvproduct: Enter the product name of the data source; this can be an arbitrary value, such as "CData SQL Gateway" or an empty string.
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Call sp_addlinkedserver to create the linked server:
EXEC sp_addlinkedserver @server='ServiceNow', @provider='MSOLEDBSQL', @datasrc='< MachineIPAddress >,1434', @catalog='CData ServiceNow Sys', @srvproduct=''; GO
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Call the sp_addlinkedsrvlogin stored procedure to allow SQL Server users to connect with the credentials of an authorized user of the service. Note that the credentials you use to connect to the service must specify a user you configured on the Users tab of the SQL Gateway.
EXEC sp_addlinkedsrvlogin @rmtsrvname='ServiceNow', @rmtuser='admin', @rmtpassword='test', @useself='FALSE', @locallogin=NULL; GO
Connect from SQL Server Management Studio
SQL Server Management Studio uses the SQL Server Client OLE DB provider, which requires the ODBC driver to be used inprocess. You must enable the "Allow inprocess" option for the SQL Server Native Client Provider in Management Studio to query the linked server from SQL Server Management Studio. To do this, open the properties for the provider you are using under Server Objects -> Linked Servers -> Providers. Check the "Allow inprocess" option and save the changes.
Execute Queries
You can now execute queries to the ServiceNow linked server from any tool that can connect to SQL Server. Set the table name accordingly:
SELECT * FROM [linked server name].[CData ServiceNow Sys].[ServiceNow].[incident]