Create Zendesk Dashboards in Bold BI

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CData Connect



Use CData Connect Cloud to create a virtual MySQL Database for Zendesk data to build custom dashboards in Bold BI.

Bold BI allows you to create, share, and collaborate on interactive BI dashboards. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Zendesk data for visualizations, dashboards, and more. This article shows how to create a virtual database for Zendesk and build reports from Zendesk data in Bold BI.

CData Connect Cloud provides a pure MySQL, cloud-to-cloud interface for Zendesk, allowing you to easily build reports from live Zendesk data in Bold BI — without replicating the data to a natively supported database. As you build visualizations, Bold BI generates SQL queries to gather data. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc) directly to Zendesk, leveraging server-side processing to quickly return the requested Zendesk data.

Create a Virtual MySQL Database for Zendesk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Connect Cloud and click Databases.
  2. Select "Zendesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Zendesk.

    Connecting to Zendesk

    To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

    Authenticating to Zendesk

    You can authenticate using the Basic or OAuth methods.

    Using Basic Authentication

    To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

    • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
    • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

    Using OAuth Authentication

    See the Getting Started guide in the CData driver documentation for an authentication guide.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Zendesk data from Bold BI.

Visualize Live Zendesk Data in Bold BI

The steps below outline connecting to CData Connect Cloud from Bold BI to create a new Zendesk data source and build a simple visualization from the data.

  1. Log into your Bold BI instance, click the data sources tab, create a new data source, and choose the MySQL connector.
  2. Choose the basic configuration and set the connection properties:
    • Name: Name your connection
    • Server name: Your Connect Cloud instance (myinstance.cdatacloud.net)
    • Port: 3306
    • Username: Your Connect Cloud username
    • Password: Your Connect Cloud password
    • Mode: Choose Live to query Zendesk on-demand or choose Extract to load the data into Bold BI
    • Database: Choose the database you created from the drop-down menu (zendeskdb)
  3. Click Connect
  4. Select the table to visualize and drag it onto the workspace.
  5. Select a visualization style and add it to the report.
  6. Click the gear icon for the visualization to configure the visualization properties and assign columns to the visualization.

SQL Access to Zendesk Data from Cloud Applications

Now you have a direct, cloud-to-cloud connection to live Zendesk data from your Bold BI workbook. You can create more data sources and new visualizations, build reports, and more — all without replicating Zendesk data.

To get SQL data access to 200+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Connect page.