Replicate Zendesk Data to Multiple Databases

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CData Sync



Replicate Zendesk data to disparate databases with a single configuration.

Always-on applications rely on automatic failover capabilities and real-time access to data. CData Sync for Zendesk integrates live Zendesk data into your mirrored databases, always-on cloud databases, and other databases such as your reporting server: Automatically synchronize with remote Zendesk data from Windows or any machine running Java.

You can use Sync's command-line interface (CLI) to easily control almost all aspects of the replication. You can use the CLI to replicate Zendesk data to one or many databases without any need to change your configuration.

Connect to Zendesk Data

You can save connection strings and other settings like email notifications in XML configuration files.

The following example shows how to replicate to SQLite.

Windows

<?xml version="1.0" encoding="UTF-8" ?> <CDataSync><DatabaseType>SQLite</DatabaseType> <DatabaseProvider>System.Data.SQLite</DatabaseProvider> <ConnectionString>URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;</ConnectionString> <ReplicateAll>False</ReplicateAll> <NotificationUserName></NotificationUserName> <DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString> <TaskSchedulerStartTime>09:51</TaskSchedulerStartTime> <TaskSchedulerInterval>Never</TaskSchedulerInterval> </CDataSync>

Java

<?xml version="1.0" encoding="UTF-8" ?> <CDataSync><DatabaseType>SQLite</DatabaseType><DatabaseProvider>org.sqlite.JDBC</DatabaseProvider> <ConnectionString>URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;</ConnectionString> <ReplicateAll>False</ReplicateAll> <NotificationUserName></NotificationUserName> <DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString> </CDataSync>

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

Configure Replication Queries

Sync enables you to control replication with standard SQL. The REPLICATE statement is a high-level command that caches and maintains a table in your database. You can define any SELECT query supported by the Zendesk API. The statement below caches and incrementally updates a table of Zendesk data:

REPLICATE Tickets;

You can specify a file containing the replication queries. This enables you to use the same replication queries to replicate to several databases.

Run Sync

After you have configured the connection strings and replication queries, you can run Sync with the following command-line options:

Windows

ZendeskSync.exe -g MySQLiteConfig.xml -f ZendeskSync.sql

Java

java -Xbootclasspath/p:c:\sqlitejdbc.jar -jar ZendeskSync.jar -g MySQLiteConfig.xml -f ZendeskSync.sql