How to integrate Metabase with Freshdesk Data

Metabase is an open source data visualization tool that allows users to create interactive dashboards. When paired with CData Connect Cloud, users can easily create visualizations and dashboards linked to live Freshdesk data. This article describes how to connect to Freshdesk and build a simple visualization using Freshdesk data.

CData Connect provides a pure cloud-to-cloud interface for Freshdesk, allowing you to easily integrate with live Freshdesk data in Metabase — without replicating the data. Connect looks exactly like a SQL Server database to Metabase and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to Freshdesk, leveraging server-side processing to quickly return Freshdesk data.

Configure Freshdesk Connectivity for Metabase

Connectivity to Freshdesk from Metabase is made possible through CData Connect Cloud. To work with Freshdesk data from Metabase, we start by creating and configuring a Freshdesk connection.

1. Log into Connect Cloud, click Connections and click Add Connection
2. Select "Freshdesk" from the Add Connection panel
3. Enter the necessary authentication properties to connect to Freshdesk.

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
4. Click Create & Test
5. Navigate to the Permissions tab in the Add Freshdesk Connection page and update the User-based permissions.

Add a Personal Access Token

If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.

1. Click on your username at the top right of the Connect Cloud app and click User Profile.
2. On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
3. Give your PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured, you are ready to connect to Freshdesk data from Metabase.

Connect to CData Connect from Metabase

After creating the virtual database, navigate to your Metabase instance. Use the SQL Server interface to connect to Connect Cloud.

1. Navigate to the administration screen (Settings -> Admin) and click "Add Database" from the "Databases" tab
2. Configure the connection to Connect Cloud and click "Save"
   • Database type: Select "SQL Server"
   • Name: Name the connection (e.g. "Freshdesk (Connect Cloud)")
   • Host: tds.cdata.com
   • Port: 14333
   • Database name: The name of the connection you just created (e.g. FreshDesk1)
   • Username: A Connect Cloud username (e.g. user@mydomain.com)
   • Password: The PAT for the above Connect Cloud user
   • Click to Use a secure connection (SSL)

Execute Freshdesk Data with Metabase

Once you configure the connection to Connect Cloud, you can query Freshdesk and build visualizations.

1. Use the "Write SQL" tool to retrieve the Freshdesk data
2. Write a SQL query based on the Freshdesk connection in CData Connect Cloud, e.g.
   
   

   SELECT Id, Name FROM Tickets WHERE Status = '2'

3. Navigate to the "Visualization" screen, choose a visualization, and configure the visualization

More Information & Free Trial

At this point, you have built a simple visualization from Freshdesk data in Metabase. You can continue to work with live Freshdesk data in Metabase just like you would any SQL Server database. For more information on creating a live connection to Freshdesk (and more than 100 other data sources), visit the Connect Cloud page. Sign up for a free trial and start working with live Freshdesk data in Metabase today.