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Get the Report →Integrate Live Freshdesk Data into Custom Business Apps Built in Power Apps
Use CData Connect Cloud to connect to Freshdesk data and integrate live Freshdesk data into apps built in Microsoft Power Apps.
Power Apps is a service for building and using custom business apps that connect to your data and work across the web and mobile — without the time and expense of custom software development. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Freshdesk data from the apps you build using Power Apps. This article shows how to connect to Connect Cloud from Power Apps and build an app based on live Freshdesk data.
CData Connect Cloud provides a pure SQL, cloud-to-cloud interface for Freshdesk, allowing you to easily integrate with live Freshdesk data in Power Apps — without replicating the data. CData Connect Cloud looks exactly like a SQL Server database to Power Apps and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to Freshdesk, leveraging server-side processing to quickly return Freshdesk data.
Configure Freshdesk Connectivity for Power Apps
Connectivity to Freshdesk from Power Apps is made possible through CData Connect Cloud. To work with Freshdesk data from Power Apps, we start by creating and configuring a Freshdesk connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "Freshdesk" from the Add Connection panel
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Enter the necessary authentication properties to connect to Freshdesk.
FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:
- Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
- APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
- Click Create & Test
- Navigate to the Permissions tab in the Add Freshdesk Connection page and update the User-based permissions.
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
With the connection configured, you are ready to connect to Freshdesk data from Power Apps.
Connecting to CData Connect Cloud
To use Connect Cloud to integrate Freshdesk data into your Power Apps, you need a new SQL Server connection:
- Log in to Power Apps
- Click Dataverse -> Connections -> New connection
- Select SQL Server
- In the connection wizard:
- Choose to connect directly
- Set SQL server name to tds.cdata.com,14333
- Set SQL database name to the name of the Freshdesk connection (e.g. FreshDesk1)
- Set Username to a Connect Cloud user (e.g. [email protected])
- Set Password to the PAT for the above user
- Click Create
Building a Data-Centric App for Freshdesk Data
With the connection to Connect Cloud configured, you are ready to integrate live Freshdesk data into the apps you build in Power Apps.
- Log in to Power Apps
- Click Create and select "SQL"
- Select the SQL Server connection you created
- Search for or choose a table to work with
- Click Connect
- Customize the newly created app just like you would any other, including changing the layout and setting the fields exposed in BrowseScreen, DetailScreen, and EditScreen
At this point, you have an app with read and write access to live Freshdesk data that you can save and publish for use within your organization.
SQL Access to Freshdesk Data from Cloud Applications
Now you have a direct connection to live Freshdesk data from Microsoft Power Apps. You can create more connections and apps to drive business — all without replicating Freshdesk data.
To get real-time data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, sign up for a free trial of CData Connect Cloud.