Integrate Live Jira Service Desk Data into Amazon SageMaker Canvas with RDS

Amazon SageMaker Canvas is a no-code machine learning platform that lets you generate predictions, prepare data, and build models without writing code. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Jira Service Desk data for building custom machine-learning models, predicting customer churn, generating texts, building chatbots, and more. This article shows how to connect to Connect Cloud from Amazon SageMaker Canvas using the RDS connector and integrate live Jira Service Desk data into your ML model deployments.

CData Connect Cloud provides a pure SQL, cloud-to-cloud interface for Jira Service Desk, allowing you to easily integrate with live Jira Service Desk data in Amazon SageMaker Canvas — without replicating the data. CData Connect Cloud looks exactly like a SQL Server database to Amazon SageMaker Canvas and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to Jira Service Desk, leveraging server-side processing to quickly return Jira Service Desk data.

Configure Jira Service Desk Connectivity for Amazon SageMaker Canvas

Connectivity to Jira Service Desk from Amazon SageMaker Canvas is made possible through CData Connect Cloud. To work with Jira Service Desk data from Amazon SageMaker Canvas, we start by creating and configuring a Jira Service Desk connection.

1. Log into Connect Cloud, click Connections, and click Add Connection.
2. Select "Jira Service Desk" from the Add Connection panel.
3. Enter the necessary authentication properties to connect to Jira Service Desk.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, you will need to supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

4. Click Create & Test.
5. Navigate to the Permissions tab in the Add Jira Service Desk Connection page and update the User-based permissions.

Add a Personal Access Token

If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.

1. Click on your username at the top right of the Connect Cloud app and click User Profile.
2. On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
3. Give your PAT a name and click Create.
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured, you are ready to connect to Jira Service Desk data from Amazon SageMaker Canvas.

Connecting to CData Connect Cloud from Amazon SageMaker Canvas

With the connection in CData Connect Cloud configured, you are ready to integrate live Jira Service Desk data into Amazon SageMaker Canvas using its RDS connector.

1. Select a domain and user profile in Amazon SageMaker Canvas and click on "Open Canvas".
2. Once the Canvas application opens, navigate to the left panel, and select "My models".
3. Click on "Create new model" in the My models screen.
4. Specify a Model name in Create new model window and select a Problem type. Click on "Create".
5. Once the model version gets created, click on "Create dataset" in the Select dataset tab.
6. In the Create a tabular dataset window, add a "Dataset name" and click on "Create".
7. Click on the "Data Source" drop-down and search for or navigate to the RDS connector and click on " Add Connection".
8. In the Add a new RDS connection window, set the following properties:
   
   
   • Connection Name: a relevant connection name
   • Set Engine type to sqlserver-web
   • Set Port to 14333
   • Set Address as tds.cdata.com
   • Set Username to a Connect Cloud user (e.g. user@mydomain.com)
   • Set Password to the PAT for the above user
   • Set Database name the Jira Service Desk connection (e.g., JiraServiceDesk1)
9. Click on "Create connection".

Integrating Jira Service Desk Data into Amazon SageMaker Canvas

With the connection to Connect Cloud configured in the RDS, you are ready to integrate live Jira Service Desk data into your Amazon SageMaker Canvas dataset.

1. In the tabular dataset created in RDS with Jira Service Desk data, search for the Jira Service Desk connection configured on Connect Cloud in the search bar or from the list of connections.
2. Select the table of your choice from Jira Service Desk, drag and drop it into the canvas on the right.
3. You can create workflows by joining any number of tables from the Jira Service Desk connection (as shown below). Click on "Create dataset".
4. Once the dataset is created, click on "Select dataset" to build your model.
5. Perform analysis, generate prediction, and deploy the model.

At this point, you have access to live Jira Service Desk data in Amazon SageMaker that you can utilize to build custom ML models to generate predictive business insights and grow your organization.

SQL Access to Jira Service Desk Data from Cloud Applications

Now you have a direct connection to live Jira Service Desk data from Amazon SageMaker Canvas. You can create more connections, datasets, and predictive models to drive business — all without replicating Jira Service Desk data.

To get real-time data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Connect Cloud.