Automated Continuous Zendesk Replication to Oracle

Always-on applications rely on automatic failover capabilities and real-time data access. CData Sync integrates live Zendesk data into your Oracle instance, allowing you to consolidate all of your data into a single location for archiving, reporting, analytics, machine learning, artificial intelligence and more.

Configure Oracle as a Replication Destination

Using CData Sync, you can replicate Zendesk data to Oracle. To add a replication destination, navigate to the Connections tab.

1. Click Add Connection.
2. Select Oracle as a destination.

3. Enter the necessary connection properties. To connect to Oracle, you will need the Oracle Database Client. The Instant Client is not sufficient. When you download the Oracle Database Client, ensure that the bitness matches the the bitness of the application. Additionally, when you install, select either the Runtime or Administrator installation type.

   Set the following to connect to an Oracle database:

   • Server: The host name or IP of the server hosting the Oracle database.
   • Port: The port used to connect to the server hosting the Oracle database.
   • User: The user ID provided for authentication with the Oracle database.
   • Password: The password provided for authentication with the Oracle database.
   • SID: The service name of the Oracle database.

4. Click Test Connection to ensure that the connection is configured properly.
5. Click Save Changes.

Configure the Zendesk Connection

You can configure a connection to Zendesk from the Connections tab. To add a connection to your Zendesk account, navigate to the Connections tab.

1. Click Add Connection.
2. Select a source (Zendesk).
3. Configure the connection properties.
   
   

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

4. Click Connect to ensure that the connection is configured properly.
5. Click Save Changes.

Configure Replication Queries

CData Sync enables you to control replication with a point-and-click interface and with SQL queries. For each replication you wish to configure, navigate to the Jobs tab and click Add Job. Select the Source and Destination for your replication.

Replicate Entire Tables

To replicate an entire table, click Add Tables in the Tables section, choose the table(s) you wish to replicate, and click Add Selected Tables.

Customize Your Replication

You can use the Columns and Query tabs of a task to customize your replication. The Columns tab allows you to specify which columns to replicate, rename the columns at the destination, and even perform operations on the source data before replicating. The Query tab allows you to add filters, grouping, and sorting to the replication.

Schedule Your Replication

In the Schedule section, you can schedule a job to run automatically, configuring the job to run after specified intervals ranging from once every 10 minutes to once every month.

Once you have configured the replication job, click Save Changes. You can configure any number of jobs to manage the replication of your Zendesk data to Oracle.