Access Jira Service Desk Data in PHP through Connect Cloud

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CData Connect



Connect to Jira Service Desk through the standard MySQL libraries in PHP.

You can use CData Connect Cloud to access Jira Service Desk data from MySQL clients, without needing to perform an ETL or cache data. Follow the steps below to create a virtual MySQL database for Jira Service Desk and connect to Jira Service Desk data in real time through PHP's standard MySQL interfaces, mysqli and PDO_MySQL.

CData Connect Cloud provides a pure MySQL, cloud-to-cloud interface for Jira Service Desk, allowing you to easily query live Jira Service Desk data in PHP — without replicating the data to a natively supported database. As you query data in PHP, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc) directly to Jira Service Desk, leveraging server-side processing to quickly return Jira Service Desk data.

Create a Virtual MySQL Database for Jira Service Desk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Connect Cloud and click Databases.
  2. Select "Jira Service Desk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Jira Service Desk.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Jira Service Desk data from any MySQL client.

Connect in PHP

The following examples show how to use object-oriented interfaces to connect and execute queries. Initialize the connection object with the following parameters to connect to the virtual MySQL database:

  • Host: Specify the remote host location where the service is running. In this case "myinstance.cdatacloud.net" is used for the remote host setting since the service is running on the local machine.
  • Username: Specify the username for a user you authorized in Connect Cloud.
  • Password: Specify the password for the authorized user account.
  • Database Name: Specify the name of the virtual database you created for Jira Service Desk.
  • Port: Specify the port the service is running on, port 3306 in this example.

mysqli

<?php
$mysqli = mysqli_init();

$mysqli->ssl_set("C:/certs/cloudclient.key",
                 "C:/certs/cloudclient.pem",
                 "C:/certs/myCA.pem",
                 NULL,NULL);

$mysqli->real_connect("mysintance.cdatacloud.net", "admin", "mypassword", "jiraservicedeskdb",3306,NULL,MYSQLI_CLIENT_SSL_DONT_VERIFY_SERVER_CERT);
?>

PDO

<?php
$pdo = new PDO('mysql:host=myinstance.cdatacloud.net;dbname=jiraservicedeskdb;port=3306;','admin', 'mypassword', array(
    PDO::MYSQL_ATTR_SSL_KEY                => 'C:/certs/cloudclient.key',
    PDO::MYSQL_ATTR_SSL_CERT               => 'C:/certs/cloudclient.pem',
    PDO::MYSQL_ATTR_SSL_CA                 => 'C:/certs/myCA.pem',
    PDO::MYSQL_ATTR_SSL_VERIFY_SERVER_CERT => false
    )
);
?>

Query in PHP

With the connection established, you can then access tables. The following steps walk through the example:

  1. Query the table; for example, Requests. The results will be stored as an associative array in the $result object.
  2. Iterate over each row and column, printing the values to display in the PHP page.
  3. Close the connection.

mysqli

$result = $mysqli->query("SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open'");
while($row = $result->fetch_assoc()) {
  foreach ($row as $k=>$v) {
    echo "$k : $v";
    echo "<br />"; 
  }
}
$mysqli->close();

PDO

$result = $pdo->query("SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open'");
while($row = $result->fetch(PDO::FETCH_ASSOC)) {
  foreach ($row as $k=>$v) {
    echo "$k : $v";
    echo "<br />"; 
  }
}
$result = null;
$pdo = null;