Query ServiceNow Data in MySQL Workbench

MySQL Workbench allows users to administer MySQL environments and gain better visibility into databases. When paired with CData Connect (on-premise or Connect Server), you get live access to ServiceNow data as if it were a MySQL database. This article shows how to create a virtual database for ServiceNow in Connect and work with live ServiceNow data in MySQL Workbench.

Create a Virtual MySQL Database for ServiceNow Data

CData Connect uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

1. Login to Connect and click Connections.
2. Select "ServiceNow" from Available Data Sources.
3. Enter the necessary authentication properties to connect to ServiceNow.

   ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.

   See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

4. Click Save Changes
5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to ServiceNow from MySQL Workbench.

Query ServiceNow from MySQL Workbench

The steps below outline connecting to the virtual ServiceNow database in Connect from MySQL Workbench and issuing basic queries to work with live ServiceNow data.

Connect to ServiceNow through Connect

1. In MySQL Workbench, click to add a new MySQL connection.
2. Name the connection (CData Connect).
3. Set the Hostname, Port, and Username parameters to connect to the SQL Gateway.
4. Click Store in Vault to set and store the password.
5. Click Test Connection to ensure the connection is configured properly and click OK.

Query ServiceNow Data

1. Open the connection you just created (CData Connect).
2. Click File -> New Query Tab.
3. Write a SQL query to retrieve ServiceNow data, like SELECT * FROM servicenowdb.incident;

With access to live ServiceNow data from MySQL Workbench, you can easily query and update ServiceNow, just like you would a MySQL database. Request a demo of the CData Connect and start working with ServiceNow just like a MySQL database today.