Connect to Zendesk Data in DBArtisan

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Zendesk ODBC Driver

The Zendesk ODBC Driver is a powerful tool that allows you to connect with live Zendesk project management data, directly from any applications that support ODBC connectivity.

Access Zendesk like you would a database - read, write, and update Tickets, Groups, Users, Schedules, etc. through a standard ODBC Driver interface.



Use wizards in DBArtisan to configure Zendesk data as a data source.

The CData ODBC Driver for Zendesk seamlessly integrates Zendesk data into database management tools like DBArtisan by enabling you to access Zendesk data as a database. This article shows how to create an data source for Zendesk in DBArtisan and execute queries. You can then edit data visually and execute standard SQL.

Integrate Zendesk Data into DBArtisan Projects

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

You can then follow the steps below to register Zendesk data as a database instance in your project:

  1. In DBArtisan, click Data Source -> Register Datasource.
  2. Select Generic ODBC.
  3. Enter a name for the data source and select the DSN.
  4. Finish the wizard to connect to Zendesk data. Zendesk entities are displayed in the Datasource Explorer.

You can now work with Zendesk data as you work with any other database. See the driver help documentation for more information on the queries supported by the Zendesk API.