Configure a Solicit-Response Send Port for the CData BizTalk Adapter for Jira Service Desk

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Jira Service Desk BizTalk Adapter

Powerful BizTalk Adapters that allow you to easily connect BizTalk Server with live Jira Service Desk data through standard orchestrations.

Use the Jira Service Desk Adapters to synchronize with Jira Service Desk Customers, Organizations, Requests, etc. Perfect for data synchronization, local back-ups, workflow automation, and more!



Use the adapter for Jira Service Desk with a solicit-response send port to execute updategrams and data manipulation SQL in BizTalk.

This section provides step-by-step instructions for creating, configuring, and testing a static solicit-response send port using the CData BizTalk Adapter for Jira Service Desk. You can use a static solicit-response send port to execute commands and access the results in BizTalk. You can use send ports to execute updategram commands, SQL commands, and stored procedure operations.

Create and Configure the Send Port

Create a static solicit-response send port and configure it to use the adapter as its transport type.

  1. If you have not already done so, open your BizTalk application in the BizTalk Administration Console.
  2. In the node for your BizTalk application, right-click Send Ports and select New -> Static Solicit-Response Send Port. The Send Port Properties dialog is displayed.
  3. In the Send Port properties, enter a name for the receive port.
  4. In the Transport Type menu, select CData.JiraServiceDesk;.
  5. In the Send pipeline menu, select the default option, PassThruTransmit.
  6. In the Receive pipeline menu, select the default option, PassThruReceive.

Configure the Adapter

Define the command the adapter will execute in the Transport Properties dialog.

  1. In the send port properties, click the Configure button. The Adapter Transport Properties dialog is displayed.
  2. In the CommandType property, select the command type you want.
  3. If you want to execute an SQL command, enter the command in the SQL Command box.
Refer to the "Adapter Configuration" chapter in the help documentation for a description of the various properties and their functions.

Configure the Connection to Jira Service Desk

Configure credentials and other properties required to connect to Jira Service Desk in the Connection String Options dialog.

  1. In the send port properties, click Configure. The adapter properties dialog is displayed.
  2. Click the button in the Connection String property. The Connection String Options dialog is displayed.
  3. Enter the connection properties. Below is a typical connection string: ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Test Connection to verify the values and test connectivity.
Refer to the "Connection String Options" chapter in the help documentation for a description of the various properties and their functions. The updategram tutorial for the adapter for Jira Service Desk walks through the steps to create a simple application that uses a solicit-response send port to execute an insert updategram to Jira Service Desk.