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Integrate Freshdesk Data into Automated Tasks with Power Automate

Use the CData Cloud Hub to create a virtual SQL Server database for Freshdesk data and integrate live Freshdesk data into your Power Automate (Microsoft Flow) tasks.

Power Automate (Microsoft Flow) is an online service that automates events (known as workflows) across the most common apps and services. When paired with the CData Cloud Hub, you get instant, cloud-to-cloud access to Freshdesk data for visualizations, dashboards, and more. This article shows how to connect to the Cloud Hub from Power Automate and integrate live Freshdesk data into your workflows and tasks.

The CData Cloud Hub provides a pure SQL, cloud-to-cloud interface for Freshdesk, allowing you to easily integrate with live Freshdesk data in Power Automate — without replicating the data. The CData Cloud Hub looks exactly like a SQL Server database to Power Automate and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to Freshdesk, leveraging server-side processing to quickly return Freshdesk data.

Create a Virtual SQL Database for Freshdesk Data

CData Cloud Hub uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Cloud Hub and click Databases.
  2. Select "Freshdesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Freshdesk.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

Connecting to the CData Cloud Hub

To use the Cloud Hub to integrate Freshdesk data into your Power Automate tasks, you need a new SQL Server connection:

  1. Log in to Power Automate
  2. Click Data -> Connections -> New connection
  3. Select SQL Server
  4. In the connection wizard:

    • Choose to connect directly
    • Set SQL server name to the address of your Cloud Hub instance (myinstance.cdatacloud.net)
    • Set SQL database name to the name of the virtual Freshdesk database you created earlier (like freshdeskdb)
    • Set the Username and Password and click Create

Integrating Freshdesk Data into Power Automate Tasks

With the connection to the Cloud Hub configured, you are ready to integrate live Freshdesk data into your Power Automate tasks.

  1. Log in to Power Automate
  2. Click My flows -> New and choose to create the flow from blank or template
  3. Add (or configure) a SQL Server action (like Get rows) and configure the action to connect to your Cloud Hub connection
  4. Select a Table to work with (from the drop-down menu) and configure any advanced options (like filters, orders, etc)
  5. Configure any actions to follow and test, then save the flow

SQL Access to Freshdesk Data from Cloud Applications

Now you have a direct connection to live Freshdesk data from Power Automate tasks. You can create more connections and workflows to drive business — all without replicating Freshdesk data.

To get SQL data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Cloud Hub.